Elevating analytics in the railway sector
YEAR
2024
SECTOR
Transportation
AREA OF WORK
Business Analytics and Enablement
Context
The leader in rail transport needed to modernize its reporting system in the customer experience area. Its existing system made it hard to access key information, which limited agility and effectiveness in decision-making. For this reason, they decided to migrate to a more versatile platform.
But the challenge went further: it was also crucial to enable and empower the teams to be independent, able to scale the new dashboards and, above all, to act on the data effectively.
Objectives
- Migrate the reporting system to Microsoft Power BI: the solution chosen to meet the needs of the business team.
- Train the technical team in using and managing the tool, allowing them to evolve the solution autonomously and efficiently.
- Enable the business team to act effectively on the insights obtained.
How we did it
Efficient access to data is just one big step toward building differentiating solutions. However, success is not measured only by implementing visually striking dashboards, but by their ability to turn data into strategic decisions.
To achieve this goal, we focused on two fundamental aspects:
- Having actionable information: We designed dashboards that prioritize clarity and relevance, providing practical, action-oriented insights.
- Empowering the teams to be autonomous: We trained the teams in charge so they can use the data independently and effectively.
Our methodology is based on a learn by doing approach, designed to enable both technical and business teams with full autonomy. Each exercise, theoretical and practical, focuses on building custom analytics solutions aligned with the specific challenges and objectives of the team and the project.
This way, we do not just develop useful tools; we empower the people who will use them.
This was the process we followed:
Context analysis
We carried out an in-depth assessment of the capabilities and needs of the more than 20 people who made up the technical and business teams.
Training plan design
With this information, we designed a 6-week intensive program aimed at strengthening existing statistical knowledge and complementing these skills with new Power BI capabilities.
Learn by doing
Through intensive training and in close collaboration with the internal team, we designed and developed reports fully aligned with the initial objectives of the project
Knowledge assessment
We measured the success of the project not only by the design of the solution, but also by the effective adoption of knowledge at both the technical and business levels.
Results
40%
REDUCTION IN TIME TO ACCESS INFORMATION
65%
INCREASE IN TECHNICAL AND BUSINESS SKILLS